: Thompson describes empathy as the most powerful word in the English language. By projecting empathy, a communicator can build a bridge to an antagonist, acknowledging their feelings without necessarily agreeing with their actions. The Five Universal Truths
: Always keep your professional goal in mind. If someone is insulting you, but you need them to sign a document, ignore the insults and focus on the signature.
: Thompson describes empathy as the most powerful word in the English language. By projecting empathy, a communicator can build a bridge to an antagonist, acknowledging their feelings without necessarily agreeing with their actions. The Five Universal Truths
: Always keep your professional goal in mind. If someone is insulting you, but you need them to sign a document, ignore the insults and focus on the signature. judo verbal libro pdf gratis