Once confirmed, I can help locate the correct firmware and flash procedure.
If your version is below V22 (e.g., V19, V20, or V21), you are a candidate for the update.
in the device settings menu and follow the on-screen prompts to install v22. Support & Safety Safety Warning
Running outdated firmware is like driving a car that hasn't been tuned in years. While it might still work, you aren't getting the best experience.